Privacy Policy

Last Modification: June 17, 2023

This is the privacy policy (“Policy”) between you (“User”, “you” or “your”) and Squirrel Hollow Games LLC (“Squirrel Hollow”, “we”, “us” or “our”).

We at Squirrel Hollow Games respect your privacy and are committed to protecting it through our compliance with this Policy. This Policy describes the types of information we may collect from you or that you may provide (“Personal Information”) on the squirrelhollowgames.com website (“Website” or “Service”) and any of its related products and services (collectively, “Services”), and our practices for collecting, using, maintaining, protecting, and disclosing that Personal Information. It also describes the choices available to you regarding our use of your Personal Information and how you can access and update it.

What Personal Information do we collect?

You can access and use the Website and Services without telling us who you are or revealing any information by which someone could identify you as a specific, identifiable individual. If, however, you wish to use some of the features offered on the Website, you may be asked to provide certain Personal Information. We receive and store any information you knowingly provide to us when you create an account, or fill any forms on the Website. When required, this information may include the following:

Contact information (such as name, email address, mailing address, phone number, while completing an online contact form, for an information request, or to make a purchase on our Website)
Account information (such as a username for establishing an account on our Services)
Payment information (such as information needed for purchases on our Website)

You can choose not to provide us with your Personal Information, but then you may not be able to take advantage of some of the features on the Website.

How will we use your Personal Information?

To provide services you have requested we may use your personal information to:

Process transactions: Account information and payment information is used to process your transactions.
Communicate with you: We use your information to respond to your questions. We may also notify you about promotions or offers that may be of interest to you.
Marketing communications: We may use Personal Information to send you relevant alerts and newsletters by e-mail. These emails will include an unsubscribe link.
Improve Services: We may uses Personal Information for our internal business purposes, such as developing new products, enhancing our websites and apps, and improving our products, services, and offerings.
Protection and Security: We may use personal information to protect the security and integrity of our websites or systems, and for the protection of Squirrel Hollow, our users, and others.
Respond to legal requests and prevent harm: To comply with applicable law, comply with Our legal and regulatory obligations, and defend ourselves in litigation and investigations and to prosecute litigation.

How is your Personal Information disclosed?

Depending on the requested Services or as necessary to complete any transaction or provide any Service you have requested, we may share your information with our affiliates, contracted companies, and service providers (collectively, “Service Providers”) we rely upon to assist in the operation of the Website and Services available to you and whose privacy policies are consistent with ours or who agree to abide by our policies with respect to Personal Information. We will not share any personally identifiable information with third parties and will not share any information with unaffiliated third parties.

Service Providers are not authorized to use or disclose your information except as necessary to perform services on our behalf or comply with legal requirements. Service Providers are given the information they need only in order to perform their designated functions, and we do not authorize them to use or disclose any of the provided information for their own marketing or other purposes.

We may also disclose any Personal Information we collect, use or receive if required or permitted by law, such as to comply with a subpoena or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

How do we protect your Personal Information?

We secure information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. We maintain reasonable administrative, technical, and physical safeguards in an effort to protect against unauthorized access, use, modification, and disclosure of Personal Information in our control and custody. However, no data transmission over the Internet or wireless network can be guaranteed.

Therefore, while we strive to protect your Personal Information, you acknowledge that (i) there are security and privacy limitations of the Internet which are beyond our control; (ii) the security, integrity, and privacy of any and all information and data exchanged between you and the Website and Services cannot be guaranteed; and (iii) any such information and data may be viewed or tampered with in transit by a third party, despite best efforts.

As the security of Personal Information depends in part on the security of the device you use to communicate with us and the security you use to protect your credentials, please take appropriate measures to protect this information.

What would we do in the event of a data breach?

In the event we become aware that the security of the Website and Services has been compromised or Users’ Personal Information has been disclosed to unrelated third parties as a result of external activity, including, but not limited to, security attacks or fraud, we reserve the right to take reasonably appropriate measures, including, but not limited to, investigation and reporting, as well as notification to and cooperation with law enforcement authorities. In the event of a data breach, we will make reasonable efforts to notify affected individuals if we believe that there is a reasonable risk of harm to the User as a result of the breach or if notice is otherwise required by law. When we do, we will post a notice on the Website, send you an email.

How can you manage your Personal Information?

You are able to delete certain Personal Information we have about you. The Personal Information you can delete may change as the Website and Services change. When you delete Personal Information, however, we may maintain a copy of the unrevised Personal Information in our records for the duration necessary to comply with our obligations to our affiliates and partners, and for the purposes described below. If you would like to delete your Personal Information or permanently delete your account, you can do so on the settings page of your account on the Website.

How do we use cookies?

Our Website and Services use “cookies” to help personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you. If you choose to decline cookies, you may not be able to fully experience the features of the Website and Services.

We may use cookies to collect, store, and track information for security and personalization, to operate the Website and Services, and for statistical purposes. Please note that you have the ability to accept or decline cookies. Most web browsers automatically accept cookies by default, but you can modify your browser settings to decline cookies if you prefer.

California Residents

Below are the categories of personal information that Squirrel Hollow collected for a business purpose or shared with third parties in the past twelve (12) months.

Categories of Personal Information We May Collect, Disclose, or Share	Purposes for Collection / Use	Applicable California Residents	Categories of Third Parties To Whom PI may be Disclosed or Shared
Name, contact details, and other demographic information(e.g., name, email address, mailing address, phone number)	Provide you with our Services, process transactions, and communicate with you	Customers, Site visitors	Service, Providers, Fulfillment centers
Account information (e.g., username, email, and password on your Squirrel Hollow account)	Provide you with our Services, process transactions, and communicate with you	Customers, Site visitors	Service Providers
Financial and payment information (e.g., information used to complete a transaction)	Provide you with our Services, and process transactions	Customers, Site visitors	Service Providers
Usage Data / Internet Activity (e.g., IP address browsing and search history)	Provide you with our services, prevent fraud	Site visitors	Service Providers.

Retention

Squirrel Hollow will retain Personal Information for the length of time needed to fulfill the purposes outlined in this privacy policy and for account history purposes unless a longer retention period is required or permitted by law or when needed to manage disputes and claims. Data may also be kept for studies and statistics after having been processed so as to prevent it being reassigned to identified persons. Squirrel Hollow may also need to retain documents that contain Personal Information for a longer period to comply with preservation obligations in litigations and government investigations.

International Data Transfers

The Site is controlled and operated by us from the United States and is not intended to subject us to the laws or jurisdiction of any state, country or territory other than that of the United States. Any information you provide to us through use of the Sites and Services may be stored and processed, transferred between and accessed from the United States and other countries which may not guarantee the same level of protection of personal information as the one in which you reside. We may need to send your personal information overseas as part of our normal business operations. Provided the data protection laws of these other countries differ from those in the United States, please be assured that we take reasonable steps to ensure that your privacy is protected.

Data analytics

Our Website and Services may use third-party analytics tools that use cookies, web beacons, or other similar information-gathering technologies to collect standard internet activity and usage information. The information gathered is used to compile statistical reports on User activity such as how often Users visit our Website and Services, what pages they visit and for how long, etc. We use the information obtained from these analytics tools to monitor the performance and improve our Website and Services. We do not use third-party analytics tools to track or to collect any personally identifiable information of our Users and we will not associate any information gathered from the statistical reports with any individual User.

Your email marketing choices

We offer electronic newsletters to which you may voluntarily subscribe at any time. We are committed to keeping your e-mail address confidential and will not disclose your email address to any third parties except as allowed in the information use and processing section or for the purposes of utilizing a third-party provider to send such emails. We will maintain the information sent via e-mail in accordance with applicable laws and regulations.

In compliance with the CAN-SPAM Act, all e-mails sent from us will clearly state who the e-mail is from and provide clear information on how to contact the sender. You may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails or by contacting us. However, you will continue to receive essential transactional emails.

Links to other resources

The Website and Services contain links to other resources that are not owned or controlled by us. Please be aware that we are not responsible for the privacy practices of such other resources or third parties. We encourage you to be aware when you leave the Website and Services and to read the privacy statements of each and every resource that may collect Personal Information.

Privacy of children

We do not knowingly collect any Personal Information from children under the age of 18. If you are under the age of 18, please do not submit any Personal Information through the Website and Services. If you have reason to believe that a child under the age of 18 has provided Personal Information to us through the Website and Services, please contact us to request that we delete that child’s Personal Information from our Services.

International data transfers

Changes to this privacy policy

We way modify this Policy or its terms related to the Website and Services at any time. When we do, we will revise the “Last Modified” date at the top of this page and post a notification on the main page of the Website. We may also provide notice to you in other ways at our discretion, such as through the contact information you have provided. An updated version of this Policy will be effective immediately upon the posting of the revised Policy unless otherwise specified. Your continued use of the Website and Services after the effective date of the revised Policy (or such other act specified at that time) will constitute your consent to those changes and your agreement to comply with the Privacy Policy as modified. However, we will not, without your consent, use your Personal Information in a manner materially different than what was stated at the time your Personal Information was collected.

Contacting us

If you have any questions or concerns regarding this Policy, the information we hold about you, or if you wish to exercise your rights, we encourage you to contact us at policy@squirrelhollowgames.com. We will make every reasonable effort to honor your wish to exercise your rights as quickly as possible and in any event, within the timescales provided by applicable data protection laws.